1. Introduction

This Cookie Policy explains how NGOBazaar, an online multi-vendor marketplace operated by NGOFeed Digital Solution Private Limited ("NGOBazaar", "Platform", "Marketplace", "Company", "we", "our", or "us"), uses cookies and similar technologies when you visit or use NGOBazaar.

Cookies and similar technologies may be used to:

• operate the website;
• maintain sessions;
• remember preferences;
• provide security;
• support authentication;
• maintain shopping-cart functionality;
• improve performance;
• understand how the Marketplace is used;
• diagnose technical issues;
• measure website performance; and
• support other functions described in this Policy.

This Cookie Policy should be read together with the NGOBazaar Privacy Policy.

2. Scope of this Policy

This Policy applies to cookies and similar technologies used through NGOBazaar's customer-facing website and related web services where this Policy is displayed or referenced.

It explains:

• what cookies are;
• why NGOBazaar may use them;
• the types of cookies that may be used;
• similar technologies that may be used;
• third-party technologies;
• how users can manage cookie preferences; and
• how information collected through these technologies may be handled.

3. What Are Cookies?

Cookies are small data files that a website may place or store on your browser or device when you visit the website.

Cookies may contain information such as:

• a unique identifier;
• session information;
• preferences;
• authentication state;
• website activity information;
• technical information; or
• other information necessary for the relevant function.

Cookies can help a website recognize a browser or maintain information between pages and visits.

4. Similar Technologies

In addition to traditional browser cookies, NGOBazaar may use or interact with similar technologies where appropriate.

These may include:

• local storage;
• session storage;
• software development technologies;
• pixels;
• tags;
• scripts;
• device or browser identifiers; and
• other comparable technologies.

For simplicity, references to "cookies" in this Policy may include similar technologies where appropriate.

5. Why NGOBazaar Uses Cookies

NGOBazaar may use cookies for purposes including:

• operating essential Marketplace functionality;
• maintaining user sessions;
• supporting account login;
• protecting accounts and transactions;
• maintaining shopping-cart information;
• remembering user preferences;
• detecting fraud or suspicious activity;
• improving website performance;
• understanding website usage;
• diagnosing errors;
• measuring the effectiveness of Marketplace features;
• supporting customer experience; and
• other lawful purposes described in this Policy and the Privacy Policy.

6. Categories of Cookies

Depending upon the features and services currently implemented on NGOBazaar, cookies may fall into categories such as:

• Strictly Necessary Cookies;
• Functional Cookies;
• Analytics and Performance Cookies; and
• Advertising or Marketing Cookies.

Not every category described in this Policy is necessarily active at all times.

The technologies actually used may change as NGOBazaar's Marketplace and technology infrastructure develop.

7. Strictly Necessary Cookies

Strictly Necessary Cookies are required for core website or Marketplace functionality.

These cookies may be used for purposes such as:

• maintaining sessions;
• enabling login;
• authentication;
• maintaining security;
• fraud prevention;
• remembering items in a shopping cart;
• processing checkout;
• maintaining order-related sessions;
• load balancing;
• protecting against malicious requests; and
• remembering privacy or cookie choices.

Without these technologies, some parts of NGOBazaar may not function correctly.

Because these cookies are necessary to provide requested website or Marketplace functionality, disabling them through a browser may cause parts of the Platform to stop working properly.

8. Authentication and Session Technologies

NGOBazaar may use cookies or similar storage technologies to maintain authenticated sessions.

These technologies may help NGOBazaar:

• recognize that a user has logged in;
• maintain the session while navigating between pages;
• protect authenticated areas;
• prevent unauthorized access;
• manage session expiration; and
• support secure account functionality.

NGOBazaar may also use mobile-number and OTP-based authentication.

Authentication cookies do not replace the security measures associated with OTP verification or other account controls.

9. Shopping Cart Technologies

NGOBazaar may use cookies or local storage to support shopping-cart functionality.

These technologies may help:

• remember products added to a cart;
• maintain quantities;
• preserve cart state between pages;
• support checkout; and
• improve the shopping experience.

Some cart functionality may operate even before a customer creates or signs into an account.

10. Functional Cookies

Functional Cookies help provide enhanced functionality and remember user choices.

They may be used to remember information such as:

• language preferences;
• display preferences;
• location or delivery-related preferences where applicable;
• recently selected options;
• account-related preferences; and
• other website settings.

Disabling Functional Cookies may cause some personalized or convenience features to operate differently.

11. Analytics and Performance Cookies

NGOBazaar may use Analytics and Performance Cookies to understand how users interact with the Marketplace.

These technologies may help measure information such as:

• pages visited;
• approximate visit duration;
• navigation patterns;
• traffic sources;
• page performance;
• errors;
• device or browser type;
• feature usage;
• interaction patterns; and
• aggregate Marketplace usage.

This information may be used to:

• improve website functionality;
• identify technical problems;
• understand customer journeys;
• improve product discovery;
• improve website speed;
• evaluate new features; and
• improve the overall Marketplace experience.

12. Advertising and Marketing Cookies

If NGOBazaar uses advertising or marketing technologies, such technologies may help:

• measure marketing campaigns;
• understand campaign referrals;
• measure advertisement performance;
• limit repeated advertisements;
• understand interactions with promotional content; or
• provide more relevant marketing where legally permitted.

Advertising or marketing cookies are not necessarily used merely because this category is described in this Policy.

Where consent or another legally required mechanism applies to such technologies, NGOBazaar will implement the applicable mechanism.

13. First-Party Cookies

First-party cookies are cookies set by or for NGOBazaar through the NGOBazaar website.

They may support functions such as:

• login;
• session management;
• shopping cart;
• preferences;
• security;
• Marketplace functionality; and
• analytics.

14. Third-Party Cookies

Some services integrated with NGOBazaar may use technologies provided by third parties.

Depending upon the services actually implemented, these may include providers supporting:

• analytics;
• payments;
• fraud prevention;
• website security;
• customer support;
• communication;
• performance monitoring;
• embedded content; or
• marketing.

Third-party providers may process information according to their own terms and privacy practices where they independently determine such processing.

NGOBazaar will use third-party services in accordance with applicable legal requirements and its Privacy Policy.

15. Payment Services

NGOBazaar may integrate with third-party payment gateways, payment aggregators, banks, UPI services, card networks, or other payment providers.

These services may use their own cookies or technical technologies when customers interact with payment functionality.

Such technologies may be necessary for:

• transaction processing;
• payment authentication;
• security;
• fraud prevention; and
• payment-session management.

NGOBazaar does not use cookies to obtain confidential payment credentials such as:

• UPI PIN;
• card PIN;
• CVV;
• internet-banking password; or
• similar confidential authentication credentials.

16. Security and Fraud-Prevention Technologies

NGOBazaar may use cookies and similar technologies to protect customers, sellers, and the Marketplace.

These technologies may help:

• detect suspicious login attempts;
• identify unusual activity;
• prevent automated abuse;
• protect checkout;
• detect potential fraud;
• prevent unauthorized access;
• enforce rate limits;
• protect website forms; and
• maintain Platform security.

Information used for security purposes may include technical identifiers, IP-related information, session data, device/browser information, and activity information, subject to applicable law.

17. Information Cookies May Collect

Depending upon the cookie or technology, information collected may include:

• cookie identifier;
• session identifier;
• IP-related information;
• browser type;
• device type;
• operating system;
• referring page;
• pages viewed;
• timestamps;
• website interactions;
• selected preferences;
• shopping-cart information;
• login or authentication state;
• approximate location derived from technical information where applicable;
• error information; and
• other technical information necessary for the relevant function.

Cookies do not necessarily identify you directly by name.

However, information associated with cookies may constitute or become Personal Data when it relates to or can be associated with an identifiable individual.

18. Personal Data and Cookies

Where information collected through cookies or similar technologies constitutes Personal Data, NGOBazaar will process that information in accordance with the NGOBazaar Privacy Policy and applicable law.

The Privacy Policy provides additional information regarding:

• Personal Data collected;
• purposes of processing;
• sharing;
• security;
• retention;
• user rights; and
• grievance mechanisms.

19. Cookie Consent

Where applicable law requires consent before a particular cookie or similar technology is used, NGOBazaar will seek the required consent through an appropriate mechanism.

This may include a:

• cookie banner;
• consent interface;
• preference centre;
• settings panel; or
• other appropriate mechanism.

Consent requests should provide users with information sufficient to understand the relevant processing.

Strictly necessary technologies may operate where they are required to provide functionality requested by the user or where their use is otherwise permitted under applicable law.

20. Cookie Banner

Where NGOBazaar provides a cookie banner, it may allow users to:

• accept applicable optional cookies;
• reject applicable optional cookies;
• review cookie categories; or
• manage preferences.

The precise options available may depend upon the technologies actually implemented on the Platform.

A cookie banner should not be interpreted as meaning that every cookie category listed in this Policy is necessarily active.

21. Managing Cookie Preferences

Where a cookie preference mechanism is provided by NGOBazaar, users may use it to manage applicable optional cookie choices.

Users may also manage cookies through their browser settings.

Depending upon the browser, users may be able to:

• view stored cookies;
• delete cookies;
• block particular cookies;
• block third-party cookies;
• prevent cookies from being stored; or
• clear website data.

Browser controls vary between browsers and devices.

22. Effect of Blocking Cookies

Blocking all cookies may affect the operation of NGOBazaar.

Features that may be affected include:

• account login;
• authentication;
• shopping cart;
• checkout;
• saved preferences;
• security functionality;
• session continuity; and
• other Marketplace functions.

For this reason, certain essential cookies or storage technologies may be necessary for NGOBazaar to operate properly.

23. Withdrawing or Changing Consent

Where processing through optional cookies is based on consent, users may be able to withdraw or change that consent through the cookie preference mechanism provided by NGOBazaar.

Changing a preference generally affects future use of the relevant technologies.

Previously stored cookies may need to be removed through the preference interface or browser settings depending upon the technology involved.

Withdrawal of consent will not affect the lawfulness of processing already undertaken before withdrawal where applicable.

24. Cookie Duration

Cookies may be either:

Session Cookies — generally remain only for the duration of a browser session and may be deleted when the browser is closed.

Persistent Cookies — may remain on the user's device for a specified period or until deleted.

The duration of a cookie depends upon its purpose and configuration.

NGOBazaar will seek to retain cookie-related information only for as long as reasonably necessary for the relevant purpose and in accordance with applicable law and the Privacy Policy.

25. Local Storage

NGOBazaar may use browser local storage or similar technologies where appropriate.

Local storage may be used for purposes such as:

• maintaining preferences;
• maintaining temporary Marketplace state;
• shopping-cart functionality;
• remembering interface settings; and
• improving website functionality.

Unlike traditional cookies, local-storage information may remain in the browser until it is removed by the website, browser, or user.

26. Session Storage

NGOBazaar may use session storage to temporarily retain information necessary during a browser session.

Session storage may support:

• navigation;
• checkout;
• temporary form information;
• security;
• Marketplace state; and
• other temporary functionality.

Session-storage information is generally intended to be temporary.

27. Analytics Providers

If NGOBazaar uses third-party analytics services, those providers may process technical or usage information to help NGOBazaar understand Marketplace performance.

Depending upon the implementation, analytics may help NGOBazaar understand:

• website traffic;
• user journeys;
• page performance;
• feature usage;
• errors;
• conversions; and
• Marketplace engagement.

NGOBazaar should configure analytics services consistently with applicable privacy requirements.

28. Advertising Technologies

If NGOBazaar introduces third-party advertising, retargeting, conversion measurement, or similar technologies, those technologies may involve cookies, pixels, or comparable identifiers.

Where applicable, NGOBazaar will provide appropriate information and consent controls required under applicable law.

NGOBazaar will update this Policy where material changes to its advertising technology practices make an update appropriate.

29. Social Media and Embedded Content

NGOBazaar may include links, buttons, widgets, videos, or other content provided by third-party platforms.

When users interact with embedded third-party functionality, the relevant third party may receive information according to its own privacy and cookie practices.

NGOBazaar does not control cookies independently placed by third-party websites after a user leaves NGOBazaar or interacts directly with those third-party services.

30. Communication Services

NGOBazaar may use third-party communication services to provide:

• OTPs;
• WhatsApp messages;
• SMS;
• email;
• order notifications;
• delivery notifications;
• customer-support communications; and
• other transactional communications.

These services may use technical identifiers necessary to provide, secure, or measure their services.

Personal Data associated with communications is handled in accordance with the NGOBazaar Privacy Policy.

31. Marketplace Personalization

Where enabled and permitted, NGOBazaar may use website activity or preferences to improve the Marketplace experience.

This may include functions such as:

• remembering recently viewed products;
• remembering preferences;
• improving search results;
• improving recommendations; or
• customizing website features.

Where such personalization requires consent or another legal mechanism, NGOBazaar will apply the mechanism required under applicable law.

32. Do We Sell Cookie Data?

NGOBazaar does not sell Personal Data collected through cookies to third parties.

Information may nevertheless be shared with authorized service providers where necessary to operate, secure, analyze, or improve the Marketplace, as described in the Privacy Policy.

Service-provider access does not by itself constitute a sale of Personal Data.

33. Data Sharing

Information generated through cookies may be shared, where appropriate, with service providers supporting functions such as:

• hosting;
• security;
• analytics;
• fraud prevention;
• payment processing;
• technical infrastructure;
• customer support;
• communications; and
• other authorized Marketplace operations.

NGOBazaar will handle such sharing in accordance with applicable law and its Privacy Policy.

34. International Processing

Some technology or service providers used by NGOBazaar may process information using infrastructure located outside India.

Where cookie-related Personal Data is processed outside India, such processing will be handled in accordance with applicable law and the NGOBazaar Privacy Policy.

NGOBazaar may modify or restrict cross-border processing where required by applicable law or governmental requirements.

35. Security

NGOBazaar implements reasonable technical and organizational measures designed to protect information processed through the Marketplace.

Depending upon the system, measures may include:

• access controls;
• secure communications;
• authentication;
• monitoring;
• infrastructure security;
• session controls;
• fraud-prevention measures; and
• other appropriate safeguards.

No internet-based system can guarantee absolute security.

36. Children

NGOBazaar does not intentionally use cookies for the purpose of profiling, behavioural monitoring, or targeted advertising directed specifically at children where such processing is prohibited by applicable law.

Where Personal Data of a child is processed, NGOBazaar will apply the requirements applicable to such processing under applicable law.

37. Privacy Rights

Where cookie-related information constitutes Personal Data, users may have rights concerning that information under applicable law.

Depending upon the applicable legal provisions and their commencement, these may include rights relating to:

• access to information about processing;
• correction;
• erasure;
• withdrawal of consent where processing is based on consent;
• grievance redressal; and
• other applicable rights.

Requests concerning Personal Data should be made through the mechanisms described in the NGOBazaar Privacy Policy.

38. Third-Party Websites

NGOBazaar may contain links to third-party websites.

Once you leave NGOBazaar, the third-party website may use its own cookies or tracking technologies.

NGOBazaar's Cookie Policy does not govern cookies independently controlled by third-party websites.

Users should review the privacy and cookie information provided by those third parties.

39. Changes to Cookie Technologies

The cookies and technologies used by NGOBazaar may change as the Platform develops.

NGOBazaar may:

• add new technologies;
• remove technologies;
• replace service providers;
• modify cookie durations;
• introduce new Marketplace functionality; or
• change analytics or security tools.

Where such changes materially affect this Policy, NGOBazaar may update the Policy accordingly.

40. Changes to this Cookie Policy

NGOBazaar may update this Cookie Policy from time to time to reflect changes in:

• applicable law;
• regulatory requirements;
• website technology;
• Marketplace functionality;
• analytics tools;
• security systems;
• service providers; or
• privacy practices.

The current version will be published on NGOBazaar with an updated effective date or last-updated date.

Where required by applicable law, NGOBazaar will provide an appropriate notice or obtain required consent concerning material changes.

41. Relationship With the Privacy Policy

This Cookie Policy supplements the NGOBazaar Privacy Policy.

The Privacy Policy governs the broader collection, use, sharing, retention, security, and other processing of Personal Data through NGOBazaar.

Where cookie-related information constitutes Personal Data, both this Cookie Policy and the Privacy Policy should be read together.

42. Relationship With Other NGOBazaar Policies

This Cookie Policy should be read together with applicable NGOBazaar policies, including:

• Privacy Policy;
• Terms of Service;
• Marketplace Terms; and
• other applicable privacy or Marketplace notices.

43. Contact Information

For questions regarding this Cookie Policy or NGOBazaar's privacy practices, please contact:

NGOBazaar

A marketplace platform operated by:

NGOFeed Digital Solution Private Limited

Email: info@ngobazaar.com
Website: ngobazaar.com

44. Grievance Redressal

For privacy-related grievances, you may contact:

Grievance Officer: Shahbaz Hassan
Designation: Managing Director
Organization: NGOFeed Digital Solution Private Limited
Email: info@ngobazaar.com

NGOBazaar will handle privacy-related grievances in accordance with applicable legal requirements and its Privacy Policy.

45. Governing Law

This Cookie Policy is governed by the laws of India.

Any matter relating to the use of cookies, similar technologies, or Personal Data will be handled in accordance with applicable Indian law.

Nothing in this Policy restricts rights or remedies available to individuals under applicable law.

46. Cookie Policy Acknowledgement

By using NGOBazaar, you acknowledge that you have been provided access to information about the cookies and similar technologies used by the Marketplace.

Where consent is legally required for optional cookies or related processing, such technologies will be subject to the applicable consent mechanism.

Use of NGOBazaar does not by itself constitute consent to optional processing where applicable law requires a separate valid consent mechanism.

NGOBazaar
Operated by NGOFeed Digital Solution Private Limited

Email: info@ngobazaar.com
Grievance Officer: Shahbaz Hassan, Managing Director

Version 1.0 — Effective 3 October 2026